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There was a time when technology in the legal sector was merely to provide operational efficiencies. No one at a strategic level seemed to think too much about it and if you said ‘legal technology’ in conversation, it sounded like a made-up term, maybe even an oxymoron. Today, there seems to be a new piece of legal technology on the market  every second day and many firms have a large backlog of software projects underway. Many firms have formed teams tasked with innovating everything from behind the scenes processes right through to their client experience. It is often very easy for providers and firms to get caught up in the technology itself, but ultimately the effectiveness of these projects and initiatives, has